Shipping policy

1. Shipping Destinations

We currently offer shipping to addresses within India Only.

2. Processing Time

Orders are typically processed within 1-2 business days after payment confirmation. Orders are not processed on Sundays or public holidays.

3. Shipping Methods

We partner with trusted courier services to ensure safe and timely delivery.

Standard Shipping: Estimated delivery time is 3-5 business days.
Express Shipping (if available): Estimated delivery time is 1-2 business days.

Delivery timelines may vary depending on your location.

4. Shipping Charges

Shipping charges are calculated based on the weight, dimensions and delivery destination of the package.

Free Shipping (If applicable): Orders exceeding a specified value may qualify for free standard shipping. Details will be shown during checkout.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation email/SMS with tracking details (if available). You can use this information to track your shipment status.

6. Customs and Duties

Since we currently ship only within India, no additional customs duties apply. If international shipping is introduced in the future, applicable duties and taxes will be responsibility of the customer.

7. Delivery Issues

If you experience any issues with your delivery, please contact our customer support team via the "Contact Us" page with the subject line "Delivery Issue" and include your order details.

8. Returns Due to Non-Delivery

If a package is returned due to an incorrect or incomplete address provided by the customer, or if the package is unclaimed, we will contact you to arrange reshipment. Additional shipping charges may apply.

Disclaimer

ZeroAir and Velox Scents are not responsible for shipping delays caused by unforeseen circumstances, including but not limited to natural disasters, public holidays, courier delays or other events beyond our control.

Thank you for choosing ZeroAir. We appreciate your trust in our brand.

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